Refund Policy

This Refund Policy explains how TripXL processes refunds for cancellations, airline disruptions, and payment-related issues. It works alongside our Cancellation Policy, which covers the rules of cancellation itself.

1. When refunds are issued

You are eligible for a refund in the following situations:

• Customer-initiated cancellation — partial refund per the Cancellation Policy
• Airline cancellation — full refund of base fare and taxes
• Significant schedule change by airline — full refund if you don't accept the new schedule ⚖ LEGAL REVIEW: define "significant" — typically >2 hours
• Payment deducted but booking failed — automatic full refund
• Duplicate booking due to a TripXL error — full refund of duplicates

2. How refunds are processed

Refunds are issued to the original payment method used at the time of booking. We do not issue refunds to a different card, account, or wallet for security and anti-fraud reasons.

If your original payment method is no longer valid (expired card, closed account), contact payments@tripxl.in with proof of the change and we'll work with you on alternatives.

3. Refund timelines

From the moment we initiate the refund:

These timelines are governed by your bank and payment gateway. TripXL has no control over the actual credit-to-account time once funds leave Razorpay's settlement layer.

4. Airline-processed refunds

Where the airline must return funds to TripXL before we forward them to you (typically for full-service carriers and international tickets), please add 7-15 additional business days to the timelines above.

Airline refund times vary widely. We chase the airline on your behalf and notify you at each stage.

5. Refund deductions

The amount you receive may be less than the amount you paid because of:

• Airline cancellation charges — set by the airline per fare class
• TripXL service fees (where applicable) ⚖ LEGAL REVIEW: itemize TripXL's fees clearly
• Non-refundable convenience fees — disclosed at the time of booking
• Payment gateway costs — may apply ⚖ LEGAL REVIEW: confirm whether absorbed by TripXL

You will see the exact refund amount before confirming any cancellation.

6. Failed transactions and chargebacks

If a payment is debited from your account but you don't receive a booking confirmation within 30 minutes, do not retry the payment. Email payments@tripxl.in with the transaction ID. We will trace the payment and either complete the booking or initiate a refund, typically within 24 hours.

For card chargebacks, please contact us before raising a dispute with your bank. Most issues can be resolved faster directly with us.

7. Tax and GST on refunds

GST collected on your booking is refunded proportionally with the refundable base amount, in line with applicable tax rules. ⚖ LEGAL REVIEW: confirm GST treatment with chartered accountant

If you require a credit note or revised GST invoice for refunded amounts, contact gst@tripxl.in with your GSTIN and the booking details.

8. Disputes and grievances

If you disagree with a refund amount or timeline:

• First, email payments@tripxl.in with your booking ID and concern.
• If unresolved within 7 days, escalate to grievance@tripxl.in.
• If still unresolved within 30 days, you may approach the National Consumer Helpline (1915) or file at consumerhelpline.gov.in.

9. Changes to this policy

TripXL may update this Refund Policy. Refunds for bookings made before any change will follow the version of the policy in effect at the time of booking.