TripXL Private Limited is a company incorporated under the Companies Act, 2013 in India. We operate the TripXL Platform in compliance with applicable Indian laws and regulations. This page summarises our compliance posture.
1. Corporate information
- Legal name: TripXL Private Limited
- Incorporation: Companies Act, 2013
- Registered office: Siliguri, West Bengal, India
- CIN: ⚖ LEGAL REVIEW: insert Corporate Identification Number
- GSTIN: ⚖ LEGAL REVIEW: insert GST registration number
- PAN: ⚖ LEGAL REVIEW: insert company PAN
2. Regulatory framework
Our operations are governed by:
- Companies Act, 2013 and the rules made thereunder
- Information Technology Act, 2000 (IT intermediary rules)
- Digital Personal Data Protection Act, 2023
- Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020
- Central Goods and Services Tax Act, 2017 and state GST acts
- DGCA Civil Aviation Requirements applicable to ticket agents
- RBI guidelines on payment systems and digital payments
3. Accreditations and partnerships
TripXL holds the following partnerships and accreditations:
- TBO Group — flight inventory aggregator partnership ⚖ LEGAL REVIEW: confirm contract reference
- Razorpay — authorized payment processing partner
- IATA accreditation — ⚖ LEGAL REVIEW: VERIFY: only claim if actually accredited. If pending, say "in process". If not, remove.
4. Data protection
We follow industry-standard data protection practices in accordance with the DPDP Act 2023 and IT (Reasonable Security Practices) Rules 2011. See our Privacy Policy for details.
5. Anti-money laundering and fraud prevention
We follow KYC and AML procedures consistent with applicable RBI and PMLA requirements. Suspicious transactions are flagged and reviewed. Fraudulent bookings will be cancelled, refunded only after verification, and may be reported to law enforcement.
6. Tax compliance
TripXL is registered for GST and discharges all applicable tax obligations. Tax invoices for bookings are available on request — email gst@tripxl.in.
7. Grievance redressal
In accordance with the IT Act 2000 and Consumer Protection Rules:
- Grievance Officer: ⚖ LEGAL REVIEW: designate name
- Email: grievance@tripxl.in
- Office: TripXL Private Limited, Siliguri, West Bengal
- Acknowledgment: within 48 hours of complaint
- Resolution: within 30 days where possible
If your grievance is not resolved to your satisfaction, you may escalate to:
- National Consumer Helpline: 1915
- Consumer portal: consumerhelpline.gov.in
- DGCA Air Sewa portal for airline-related grievances
- Data Protection Board of India for privacy concerns (once operational)
8. Reporting violations
To report suspected misuse of the Platform, fraud, or security vulnerabilities:
- Security: security@tripxl.in
- Fraud: fraud@tripxl.in
- Legal: legal@tripxl.in
9. Updates to this page
This Compliance page is maintained as our regulatory and corporate posture evolves. Material updates will be reflected here with an updated effective date.