This page explains how to cancel a booking made through TripXL, what charges apply, and how refunds are processed. This policy applies to all flight bookings made on tripxl.in or via the TripXL mobile app.
Cancellation charges and refund amounts ultimately depend on the airline's rules for your specific fare class. TripXL acts as a booking platform; the airline determines what is refundable. ⚖ LEGAL REVIEW: confirm intermediary-status language with counsel
1. How to cancel
You can cancel a booking through any of these channels:
- Online: Sign in to your TripXL account, go to My Trips, open the booking, and click Cancel. You'll see the exact refund amount before confirming.
- Email: Write to bookings@tripxl.in with your booking ID, PNR, and registered phone number.
- Phone: Call our support team — see Contact Us for current numbers.
2. Cancellation charges
The total amount deducted from your refund consists of:
- Airline cancellation charge — set by the airline, varies by fare class and time-to-departure
- TripXL service fee (if any) — ⚖ LEGAL REVIEW: specify amount or confirm zero
- Convenience fee — generally non-refundable
- Payment gateway charges — may apply per Razorpay's terms ⚖ LEGAL REVIEW: confirm whether absorbed or passed through
Indicative airline cancellation slabs
The following table is indicative only. Actual charges depend on your specific airline, fare class, and route. Your exact charge is always shown before you confirm cancellation.
| Time before departure | Typical charge (domestic) | Typical charge (international) |
|---|---|---|
| More than 7 days | ₹2,500 – ₹3,500 | ₹6,000 – ₹12,000 |
| 3 to 7 days | ₹3,000 – ₹4,500 | ₹8,000 – ₹15,000 |
| Within 72 hours | ₹3,500 – ₹5,500 | ₹10,000 – ₹20,000 |
| Within 4 hours / no-show | Non-refundable | Non-refundable |
⚖ LEGAL REVIEW: verify slab amounts or remove if too prescriptive
3. Non-refundable bookings
Some bookings are entirely non-refundable:
- Promotional fares marked non-refundable at booking time
- Bookings cancelled after the airline's check-in window has closed
- No-shows (failure to board with a valid booking)
Even on non-refundable fares, statutory taxes are usually refundable.
4. Airline-initiated cancellations
If the airline cancels your flight (including schedule changes greater than ⚖ LEGAL REVIEW: typically 2 hours; confirm, equipment changes, or operational disruption), you are entitled to:
- Full refund with no cancellation charges, OR
- Rebooking on the next available flight at no extra cost, OR
- Travel credit for future travel (where airline offers this)
DGCA regulations under the Civil Aviation Requirements (CAR), Section 3, Series M, Part IV, govern airline obligations for cancellations and delays affecting Indian operations. ⚖ LEGAL REVIEW: confirm exact DGCA reference and current version
5. Refund timelines
Once we initiate a refund (immediately upon confirmed cancellation), the funds reach your original payment method according to these typical timelines:
- UPI: 1 to 3 business days
- Credit / Debit cards: 5 to 7 business days
- Net banking: 5 to 7 business days
- Wallets: 1 to 5 business days
For airline-processed refunds (where the airline must return funds to TripXL before we forward to you), add 7-15 additional business days.
6. Partial cancellations
For multi-passenger bookings, you can cancel individual passengers subject to the airline's policy. Some airlines allow per-passenger cancellation with charges applied to each cancelled segment; others require cancelling the entire booking.
7. Name corrections vs cancellations
Name corrections (typos, misspellings) are different from cancellations and are typically handled at much lower cost. Contact bookings@tripxl.in within 4 hours of booking for the fastest resolution.
8. Disputes
If you disagree with the cancellation charges or refund amount, please contact our Grievance Officer:
- Email: grievance@tripxl.in
- Name: ⚖ LEGAL REVIEW: designate Grievance Officer per Consumer Protection Rules
- Office: TripXL Private Limited, Siliguri, West Bengal
We acknowledge complaints within 48 hours and aim to resolve within 30 days. If unresolved, you may approach the National Consumer Helpline (1915) or file a complaint at consumerhelpline.gov.in.
9. Changes to this policy
TripXL may update this policy from time to time. Changes apply to bookings made after the updated effective date. Past bookings are governed by the policy in effect at the time of booking.